FAQs

About Zingly

1. What is Zingly?

Zingly is your AI-powered social-media assistant. It helps small businesses create, schedule, and post engaging content — keeping your socials active and consistent while you focus on running your business.

2. Who is Zingly for?

Zingly is built for small businesses — cafés, salons, laundromats, gyms, tradies, and anyone who wants a strong online presence without the daily grind.

3. How does Zingly work?

Connect your Instagram or Facebook, choose your industry and brand tone, and Zingly handles the rest — from writing captions to creating visuals and scheduling posts automatically.

Using Zingly

4. Can Zingly create posts for me automatically?

Yes! Zingly workflow generates smart captions and visuals tailored to your business type. You can edit and post or schedule to post later.

5. Can I post to Instagram and Facebook together?

Absolutely. One post — two platforms.

6. Can I edit captions or images before posting?

Of course! Zingly gives you full control. You can adjust text, change visuals, or upload your own content.

7. Does Zingly offer post scheduling?

Yes. Once you have created a post, you can set your preferred posting day and time — Zingly takes care of the rest.

8. Can I see how my posts are performing?

Yes — you'll get insights on engagement and post reach, helping you understand what content works best.

Plans & Pricing

9. Is there a free plan?

Yes — the Zing In plan lets you explore Zingly for free. Perfect for trying before upgrading.

10. What are the differences between Zing In, Zing Up, and Zing X?

Zing In – Free plan to stay active with basic tools.
Zing Up – Smart AI captions, image generation and scheduling.
Zing X – Advanced features (Coming Soon)

11. Can I cancel or change my plan anytime?

Yes — you can upgrade, downgrade, or cancel your Zingly plan anytime directly from My Account - My Subscription page.

If you cancel, your plan will stay active until the end of your current billing period (monthly or annual), and no refunds are issued for the remaining time. Your access simply ends when that period expires — no hidden fees, no lock-ins.

Account & Setup

12. How do I connect my socials?

Just log in using your Facebook account (it covers both Facebook and Instagram Business). Zingly uses Meta's secure, approved APIs.

13. Do I need a business account?

Yes — Zingly works with Instagram business accounts and Facebook Business Pages. Personal accounts aren't supported.

14. My account isn't connecting when logging via Facebook — what should I do?

If this issue occurs while using Zingly on mobile, we suggest below options:

• Check if you have proper access permissions to your Facebook page. See our detailed guide here.

• In case you are getting "Unable to Process request due to missing initial state" error, follow the steps below:
1. Open Chrome settings & Privacy and Security
2. Delete browsing data specially facebook.com & any reference to Zingly
3. Allow 3rd party cookies
4. Clear site settings/all settings under chrome settings for facebook.com and zingly.com.au
5. Close all browser tabs
6. Try logging in again to Zingly
7. If it still doesn't work, try a different browser (Microsoft Edge, Firefox, Samsung Internet, or Safari)

15. How do I set up an Instagram business account?

Refer to the following documentation from Instagram to set up an Instagram business account: https://help.instagram.com/502981923235522.

16. How do I add or change the Facebook page connected to my Instagram professional account?

Refer to the following documentation from Instagram to connect and modify Facebook pages to Instagram business account: https://help.instagram.com/570895513091465.

Privacy & Security

17. Is my data safe?

Absolutely. Zingly never stores your passwords. All connections are handled securely through Meta's API and comply with Australian privacy standards.

18. Does Zingly post without permission?

No, it only automatically publishes posts you scheduled through Zingly.

19. How can I delete my account or data?

You can request your account to be deleted by contacting us at admin@zingly.com.au.

Support

20. How can I contact Zingly support?

You can reach our local support team through email at tech_guy@zingly.com.au.